Software Listing: Incident Management System

	BC Program Support Log | License: Shareware |
	The BC Program Support Log is an ASP Web Application used to support the project management or program management process. All projects have planned and unplanned events. Unplanned events consume a tremendous amount of resources and are often the source of project failure. The Program Support Log is for tracking and controlling unplanned events. The Program Support log provides a structured approach for managing and monitoring risks, managing and resolving issues, managing and implementing changes. BC Program Support Log is a web enabled incident, issue, risk, discussion, change management and Quality Control System for SMEs and fortune 1000 companies. Publisher: Bill Catchem Software| Date: 12-05-2007 | Size: 4015 KB
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	Polar Help Desk | License: Shareware |
	Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control. Key advantages - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing and pricing models Your benefit - Incorporate proven Incident Management process based on ITIL and best practices procedures - Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems - Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes - Decrease operational support costs by leveraging incident duplications and repetitive service procedures - Aligns incident management with your business requirements - Communication with your customers becomes measurable - Solve the spam problem by transferring your communication from email to help desk - Fulfill customer service requests through Service Level Agreement processes - Achieve consistent service levels - Improve customer satisfaction - the customer is being informed about each change of the incident status - Balance required service levels against the service cost - Increase support staff awareness of both customer expectations and IT service management objectives. Publisher: Polar| Date: 20-09-2006 | Size: 9444 KB
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	FactotumNOW IT Management Repository | License: Shareware |
	The program helps IT departments with change, incident, purchase, and dependency management. FactotumNOW integrates into existing availability monitoring (HP SIM and GFI NSM) and monitors availability itself. It generates disk growth prognostics, allows for close customer interaction through e-mail and a web frontend, includes a knowledge base solution (that assists during incident management), and asset management functionality (based on data collection of Active Directory, WSUS, HP SIM, GFI NSS). It allows you to consolidate data from monitoring tools into a single repository database and enforces workflows (such as manager approval for change requests). Publisher: Neu Telekommunikationstechnik| Date: 02-09-2006 | Size: 185013 KB
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	Polar Help Desk Free | License: Freeware |
	Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident Management process based on ITIL and best practices procedures - Increase support staff awareness of both customer expectations and IT service management objectives - Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable. Publisher: Polar| Date: 19-02-2007 | Size: 9722 KB
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	School Response - School Safety Software | License: Shareware |
	Health and safety software for schools to keep your students and teachers safe. School Response is a software program designed by experienced education professionals to help you to manage your emergency response and school documentation needs. Manage your emergency phone numbers, incident reports and school emergency plans in one convenient location. Emergency Contacts School Response allows you to store up to 20 emergency contact numbers that you may need to retrieve in emergency or non-emergency situation. Contact names and numbers are easily customized and updated. School Information -When an emergency situation occurs, we can often overlook the most simplest of details. Publisher: Camp Standard Health and Safety Services| Date: 23-07-2006 | Size: 887 KB
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	Camp Response - Summer Camp Software | License: Shareware |
	Camp Response is a software program designed by camp professionals to help you to manage your emergency response and camp documentation needs. Manage your emergency phone numbers, incident reports and camp emergency plans in one convenient location. Print full color reports for analysis. Emergency Contacts -Camp Response allows you to store up to 20 emergency contact numbers that you may need to retrieve in emergency or non-emergency situation. Contact names and numbers are easily customized and updated. Camp Information- When an emergency situation occurs, we can often overlook the most simplest of details. Publisher: Camp Standard Health and Safety Services| Date: 23-07-2006 | Size: 895 KB
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	Web Help Desk | License: Shareware |
	The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? …or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution! Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost effective, extremely easy to configure, browser based Help Desk Software. CORE FEATURES INCLUDE: 100% Web-based IT Service Management (ITSM) Solution - Incident & Problem Management (Issue Tracking) - Asset & Configuration Management (CMDB) - Two-Way E-Mail Correspondence - Knowledge Base Management - LDAP / Active Directory Synchronization - Reporting Included - Customer Satisfaction Survey Management - Vendor Neutral: Windows, Mac OS X, Linux, or Unix As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk solution intuitively tracks and automatically routes *any* form of requests; from technical support requests to change management requests to non-technical support requests. Publisher: MacsDesign Studio LLC| Date: 04-06-2008 | Size: 77824 KB
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	OSHALOG 300 | License: Demo |
	OSHALOG 300 is the industry leader in OSHA case management software. It alows businesses to track, manage and maintain OSHA Form 300, Form 301, Sharps, and other cases for complete OSHA compliance.. Publisher: Safety Software, Inc.| Date: 01-01-2003 | Size: 13968 KB
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	U&I Information Management System | License: Shareware |
	Know nothing about Database? Never mind! You can still have your own powerful Information Management System. By means of UIIMS, you can customize personalized management system basing on all kinds of information or archive. (1)As being in professional database system, you can ADD, EDIT, DELETE or INQUIRE records. (2)UIIMS provides many powerful tools, such as System Switch, System Backup, System Restore and System Erase etc. (3)You can generate multi information management systems on single computer, which will save great cost for user. (4)UIIMS can basically meet the need of individuals and small enterprise. Publisher: our-soft.com| Date: 23-02-2007 | Size: 5687 KB
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	Guesthouse - Guest Management System | License: Shareware |
	Guesthouse - guest management system is an affordable, simple to use and install hotel management system for guesthouses, small hotels, hostels, and bed and breakfasts. Guesthouse was developed for the needs of small to medium accommodation management. The program has reservation, room management, billing, accounting, and statistics capabilities.. Publisher: Tobias Buehrer| Date: 01-04-2002 | Size: 1110 KB
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	VersaSRS Help Desk | License: Demo |
	versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more. Publisher: VersaDev| Date: 28-11-2005 | Size: 24297 KB
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	Guesthouse - Gestion hôtelière | License: Shareware |
	Guesthouse - guest management system is an affordable, simple to use and install hotel management system for guesthouses, small hotels, hostels, and bed and breakfasts. Guesthouse was developed for the needs of small to medium accommodation management. The program has reservation, room management, billing, accounting, and statistics capabilities.. Publisher: Tobias Bührer| Date: 01-04-2002 | Size: 1145 KB
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	ActiveXperts Helpdesk System | License: Shareware |
	ActiveXperts HelpDesk System is an intuitive, full featured web enabled helpdesk system. It is designed for help desks, call centers, customer support centers and IT departments. It improves helpdesk processes, to provide a complete support solution. It improves response times to customers and improves accuracy of the responses. It increases customer satisfaction and reduces overall customer downtime. The product integrates with SMTP- and POP3 e-mail. E-mails are automatically associated with existing tickets - if possible. New e-mails can be converted to new tickets, automatically or by hand. Publisher: ActiveXperts Software| Date: 01-05-2008 | Size: 4391 KB
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	Mipsis Occupational Safety & Health | License: Shareware |
	Implementing an integrated electronic system to track employee health and safety allows an organization to achieve an unprecedented level of control and visibility into the overall wellness of its workforce. Our software is powerful and easy to use software which manages and analyses occupational health and safety. This enables persons with the responsibility for recording and maintaining workplace health and safety records, the ability to better manage the task and ensure successful safety outcomes to minimize the risk of hazards. Using Occupational Safety & Health Software (OSHA) you can standardize your risk management methodology across multiple sites and departments, allowing real time visualization of the risk landscape within your business. Publisher: Mipsis Software| Date: 23-02-2007 | Size: 80358 KB
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	SIGMA | License: Demo |
	Open Mind Solutions provides the most flexible and adaptable standards management system software solutions for your business. Quality Management Software, Environmental Management Software, HACCP software, Health and Safety management software, 1 CFR Part 11 Compliant, Business process management software, Capa Software, Compliance Management Software, document management software, internal audit management software, ISO 14001 Software, ISO 9000 Software, ISO 9001 Software, iso certification SOFTWARE, iso document control software, knowledge management software, Standards Management Systems software, Nonconformance software, ohsas-18000 software, project management software, quality management software, risk management software, Safety and Health Management Software Sarbanes Oxley software,. Publisher: OPEN MIND SOLUTIONS| Date: 15-10-2003 | Size: 29785 KB
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	AIOCP (All In One Control Panel) | License: Shareware |
	AIOCP (All In One Control Panel) is a professional all-in-one solution to completely manage a website through a userfriendly web-interface. AIOCP is an Internet/Intranet software platform for: Website Management System (WMS), Content Management System (CMS), Framework for web application developement and deployment, E-Commerce Management System (ECMS), E-Business Management System (EBMS).. Publisher: Tecnick.com S.r.l.| Date: 12-06-2003 | Size: 8644 KB
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	SysMan | License: Demo |
	Full-featured IT helpdesk and facilities management system provides an extensive set of tools - automates tasks such as tracking, reporting inventory, purchase orders, requests, emails. Highly customisable. Call and event escalation and automated response triggering. Access or SQL database.. Publisher: Coral Sea Software| Date: 31-03-2002 | Size: 11668 KB
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	eQuercus Pro | License: Demo |
	eQuercus Pro is both a Content Management System (CMS) and a Site Management System (SMS) based on a database. It simply and completely manages websites using a browser. Visit our site for a working demo. Special offer for a limited time: only $149.. Publisher: Lineasoft Sagl| Date: 01-06-2003 | Size: 1297 KB
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	iSMARTset Suite | License: Shareware |
	iSMARTset is a next generation solution to simplify the management of your complex IT infrastructure which is key to most of the businesses. It is a very administrative friendly software which displays a consolidated view of all the changes of files, registry, system configuration, critical services, all the network devices.. Publisher: Prism Microsystems, Inc| Date: 15-02-2002 | Size: 9254 KB
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	AdventNet Web NMS Express Edition | License: Freeware |
	AdventNet Web NMS Express Edition is a development-free network management framework for building custom Element Management System (EMS) and Network Management System (NMS) applications. AdventNet Web NMS is a scalable, application-centric platform that makes extensive use of state-of-the-art graphical displays to provide an intuitive and powerful network management dashboard for operations staff. By automating a number of complex, tedious, and error-prone tasks, the management application raises productivity, improves accuracy, simplifies training, and reduces costs for operation centers. It offers a comprehensive set of FCAPS functions, provisioning, along with bundled customizable interfaces to most popular network elements, OSS systems and other management applications. Publisher: AdventNet Inc.| Date: 01-12-2005 | Size: 57129 KB
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	VersaSRS HelpDesk | License: Freeware |
	versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more. Publisher: VersaDev| Date: 26-07-2006 | Size: 7483 KB
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	Simple Business Invoicing & Inventory | License: Shareware |
	A complete sales management system that includes: invoicing, inventory management, automated billing, mailing list management, customer management and sales tracking. Invoices and bills can be printed on plain paper or emailed directly to customers. Program features an intuitive interface with pick lists and menus that minimize typing and maxamize productivity. Includes extensive reporting for sales, tax, inventory and customer analysis.. Publisher: OWL Software| Date: 03-02-2003 | Size: 846 KB
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	The Asset Management Toolkit | License: Shareware |
	A NEW APPROACH to IT Asset Management Until now, IT asset management software was developed to focus on a few things: * Keep track of what you own * Know where it is * Know how much it's costing you This limits its value to other parts of the business, such as operations and IT services, and can lead to silos and turf wars over which group owns what processes and data, and diminished returns. By combining the IT asset management repository with the CMDB, and further integrating the tools that IT uses to manage systems and implement change, asset management becomes something that everyone is participating in, whether they know it or not. Publisher: Ovitz Taylor Gates| Date: 13-06-2006 | Size: 1652 KB
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	AdventNet Web NMS Trial Edition | License: Shareware |
	AdventNet Web NMS is the industry-leading network management framework for building custom Element Management System (EMS) and Network Management System (NMS) applications. AdventNet Web NMS is a scalable, application-centric platform that makes extensive use of state-of-the-art graphical displays to provide an intuitive and powerful network management dashboard for operations staff. By automating a number of complex, tedious, and error-prone tasks, the management application raises productivity, improves accuracy, simplifies training, and reduces costs for operation centers. It offers a comprehensive set of FCAPS functions, provisioning, along with bundled customizable interfaces to most popular network elements, OSS systems and other management applications. Publisher: AdventNet Inc.| Date: 01-07-2004 | Size: 70483 KB
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	MindMaster | License: Shareware |
	MindMaster is a powerful visual tool for planning, collaboration and business process management. MindMaster helps business professionals and teams plan, organize and manage information-based activities. Decisions are made much faster, meeting times are decreased and project planning is greatly improved. With its graphical, easy-to-use map interface, MindMaster actually improves the way people work. MindMaster seamlessly integrates with XML based technology to instantly create presentations, documents, websites and much more. MindMaster is used to make maps for such activities as planning, presentations, meeting notes, training, web portal design, project management, facilitation of brainstorming sessions, emergency incident management, knowledge transfer, study guides, organization charts, and resumes. Publisher: GigaStorm.com| Date: 21-04-2005 | Size: 1086 KB
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	MyOdd Desktop Application | License: Shareware |
	MyOdd is a desktop application that allows you to take control of your desktop and processes currently running on your system. You can 'show' applications that are running on your system and decide if you want to stop them or at least see what they are doing. With MyOdd Desktop management software you can hide applications at the click of a button, or even hide groups of applications using a different set of keys. By http://www.myoddweb.com. Publisher: MyOddweb.com| Date: 09-06-2003 | Size: 1596 KB
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	Online Training Solution | License: Shareware |
	Learning Management System for your original training programs. Solution provides site owners a convenient opportunity to place Internet courses and tests for remote education in different subjects. You can create training programs and courses, design tests, award certificates with the help of it. You will have ability to manage as many courses as you want and give students access to free courses to demonstrate your system. It’s a good and easy way to optimize your teaching process and get profit with thousands of students online. The solution is easily customized, deployed and can be quickly adjusted to any design. Publisher: Pilot Group Ltd| Date: 20-09-2005 | Size: 4805 KB
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	Fast Track - Request Management | License: Shareware |
	Features Use this tool to manage and track project requests including; change requests, problem reports, software bugs or incidents. You can also define your own request types and each of these can have its own request work flow. Fast Track - Request Management includes PRINCE 2 Support and integrates with MS Visual SourceSafe. Requests have the following attributes: Project Request Type Component Severity Platform Release Status Requests are progressed by using the Progress command. This command will automatically identify the next state, determine if the request has to be auto assigned to a predefined person and also determine if a mandatory comment is required from the user (auto prompt). Publisher: Configuration Management Services Limited| Date: 30-06-2004 | Size: 14666 KB
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	xDLS | License: Shareware |
	Welcome to eXtensible Distance Learning System, a Web-based Learning Management System developed by xDLSoft, Inc. xDLS can be used to create entire quizzes online. xDLS software resides on a server, allowing you and your students to access it via a Web browser, such as Internet Explorer. It also allows you to make changes to your quizzes readily - from any Web-accessible location - and to make these changes available to your students immediately.You can use xDLS to -evaluate students with qu. Publisher: xDLSoft| Date: 08-08-2002 | Size: 2800 KB
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	iTrack Workgroup | License: Shareware |
	iTrack supports automatic e-mail of incident and fix changes via LAN or Internet mail. It is a fully multi-user system with definable levels of security and access privileges, supporting any network supported by Windows 95 or Windows NT. Because the database is stored in Microsoft Access format, you can use any of the features available in Access to manipulate your data. Any query can be exported to Excel XLS, HTML, or a formatted text file.. Publisher: Softopia Development, Inc.| Date: 23-09-2000 | Size: 13680 KB
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