Software Listing: Customer Support

	Omni Customer Support | License: Shareware |
	Omni Customer Support allows you to improve the quality of your customer support The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution It allows new staff to be immediately productive without a costly investment of learning all the known support issues It enables you to track the problem areas of your product so you can see what areas need improvement in the next release Why Omni Customer Support? Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues. Publisher: Omni Customer Support| Date: 27-11-2007 | Size: 2179 KB
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	Green Desktiny | License: Shareware |
	We provide a customer support helpdesk software which is simple and easy to use, with reasonable price. Customers satisfaction is a major concern for our business. We try to do our best to make the customers loyal by giving support for them. A mere email client act as a customer support management is not enough, we need a better tool to make our job easier. Sure, it is must be better in use, better in functionality and better in price too. We proudly present a Green Desktiny for you. Green Desktiny comes with simple and easy on ticket management, user friendly knowledgebase, unlimited staffs, unlimited departments, multi language support, custom field support and many others. Publisher: Greendesktiny.com| Date: 17-03-2006 | Size: 1883 KB
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	AnswerTool | License: Shareware |
	Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and other email-intensive jobs.. Publisher: DTLink Software| Date: 08-07-2002 | Size: 829 KB
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	Daffodil CRM | License: Freeware |
	Daffodil CRM is an open source customer relationship management software that enables seamless coordination between sales, marketing, customer service, field support and other functions that handle customer contact for an enterprise. Daffodil CRM possesses a set of useful features like search option, import facility, task pop up, integrated email campaigns, customizable views, powerful filtering and automatic mail attachment facility which would help businesses manage leads. With this CRM solution, one can automate everyday tasks, catch mission-critical & time-sensitive issues.. Publisher: Daffodil Software Ltd.| Date: 18-03-2005 | Size: 4497 KB
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	CustomerReach | License: Demo |
	CustomerReach enables companies doing business online to directly interact with their Web site visitors through live chat. Use CustomerReach to enhance customer support, customer service, sales, and marketing. Features include Windows-based agent/operator software, visitor tracking/monitoring, pro-active invitation, customization, handling multiple calls, transferring calls, spell checking as you type, typing indication, the ability to push pages or other Web content, integrated Web browsing, agent images, common phrases, and chat between agents.. Publisher: CustomerReach| Date: 25-02-2004 | Size: 2279 KB
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	Easy-CSS | License: Shareware |
	For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the program are the follows (Step 1) Define your Technicians, Customers and Contracts. Define as a technician any person in your company that is capable of dealing with customers problems. Publisher: kosmos BOS| Date: 16-03-2006 | Size: 9477 KB
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	Customer Backup | License: Shareware |
	When it comes to small and medium sized businesses, that are seeking a versatile, powerful and yet easy method to start and maintain a Customer Database nothing comes closer to Customer Backup! Customer Backup is a very simple yet powerful CRM Solution that will help small and medium sized business to start a computerized customer database system, maintain it, print reports quickly, schedule appointments, achieve security features and all this at a very reasonable price. Customer Backup is so simple to use that you do not have to cover any database knowledge whatsoever to manager it, since it is designed to hide the database structure from the user provide them with a ready solution to suit their needs. Publisher: Reohix| Date: 29-08-2006 | Size: 4117 KB
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	APS Live-Chat | License: Shareware |
	APS Live Chat, an easy to use and very powerful live customer support live help software for websites. 15 days free trial. It starts at only US $ 7.95 per month. Chat is secured by 128 bit encryption. 24*7 free live support. No setup fees. Save 50-80% More compared to other chat solutions. No Credit Card Required during the free trial period. You do not need any space on your web server. Chat is secured by 128 bit encryption. No programming required. Unlimited number of operators. Fully customizable.. Publisher: APS Tech Inc.| Date: 18-03-2008 | Size: 45 KB
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	CRMWeb | License: Demo |
	CRMWeb is a flexible, efficient and easy to use CRM solution for small and medium-sized companies. CRMWeb is integrating all departments that are relevant for the success of your business: sales, marketing and customer service. Through the automation of core business processes, CRMWeb reduces your efforts to a minimum, saves valuable time while processing customer data and thus increases the efficiency and productivity of your company. CRMWeb is a lot more than just automation of business processes like sales, marketing and customer support. It is a high-quality, high-performance IT solution which brings together pieces of information about all interactions with customers and potential customers, about sales and marketing activities and customer service. Publisher: misoft systems| Date: 02-10-2006 | Size: 6830 KB
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	EasyCustomer | License: Shareware |
	Easy Customers - program is a customer database. The program enables you to store, edit and search for information about your customers, keep records of your contacts with them, schedule your contacts, send personalized Email messages etc. EasyCustomers makes your services much more efficient. The program allows you to differentiate customers on the basis of criteria that are already available (profession, supervisor, info as to where a customer came from) and customer "statuses" introduced by the user. The program supports the personalized Email posting, export and import of information from Excel and operations with customer groups. Publisher: EasyPrograms| Date: 17-04-2004 | Size: 1106 KB
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	MiraMail | License: Shareware |
	Team-based customer email answering system that improves response time/tracking. Enable your staff to more efficiently respond to your customer emails using existing software tools such as Outlook Express. MiraMail features include threading, grouping, shared access and security to help automate the process of communicating with your customers who can still communicate with you through the most easily understood means possible, email. Publisher: Nevrona Designs| Date: 06-11-2001 | Size: 2000 KB
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	VueChat Express | License: Shareware |
	VueChat Express is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and by placing telephone calls over the Internet. If you run a corporate website or if you have a personal webpage, you are welcome to use VueChat Express Setup and deploy an very powerful online Customer Service solution very easily in just a few minutes and communicate with your customers and website visitors online. Publisher: VueCam| Date: 01-05-2005 | Size: 3402 KB
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	Car Sales Organizer Deluxe | License: Shareware |
	Car Sales Organizer Deluxe is a Windows software for car dealers, car salespeople. Software helps car dealers to organize, catalog, and manage all car and customer related information. You can quickly access to your auto customer details, easily keep contact notes, track and manage car sales opportunity, create car sales summaries and client reports, intuitive and simple to manage your old and new car sales. Includes databases: Car Customer, Car Notes, Car Web Resources. Allows to create customized car customer management solutions.. Publisher: PrimaSoft PC| Date: 01-05-2005 | Size: 7500 KB
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	DataStore CRM | License: Shareware |
	DataStore CRM is the number 1 mid-tier Customer Relationship Managment (CRM) solution on the market. This scalable and powerful web based software integrates data from all facets of an organization including sales, marketing, services, knowledge base, customer care, and quality assurance. A solution that provides simple and easy access to different areas of an organisation with secure login area for individual members controlled by the CRM Administrator. Main Features * Fully Web Enabled Administration * Simple Customizable Product Groups * Customizable Menu Options * Selected rich text editing * Multi-Language Support (English, French, Spanish, German, Italian) * User Permission and Authorization Restrictions * User Email Notification (CDONTS, ASPEmail, JMail) * Upload Support (Pure ASP, ASPUpload, aspSmartUpload, Net2Database, SA FileUp) * MD5 Password Encryption * Customized Portal Views * Report Export to CSV or XLS. Publisher: DataStoreCRM.com| Date: 03-04-2006 | Size: 580 KB
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	SupportSmith Free | License: Freeware |
	SupportSmith is an integrated platform that provides Remote Desktop access and Live Customer Support, establishing secure SSH/2 AES 128-bit encrypted connections between computers, passing through NATs, firewalls and proxies. SupportSmith offers a suite of support tools to allow for the best interaction with the client and internal users, such as chat, file transfer and remote control. SupportSmith also complements the functionality of Microsoft Remote Desktop and Microsoft Remote Assistance, allowing them to quickly and safely establish the connection between computers located behind firewalls and NAT routers. Publisher: Cybele Software Inc.| Date: -41-2008 | Size: 4486 KB
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	Polar Help Desk | License: Shareware |
	Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control. Key advantages - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing and pricing models Your benefit - Incorporate proven Incident Management process based on ITIL and best practices procedures - Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems - Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes - Decrease operational support costs by leveraging incident duplications and repetitive service procedures - Aligns incident management with your business requirements - Communication with your customers becomes measurable - Solve the spam problem by transferring your communication from email to help desk - Fulfill customer service requests through Service Level Agreement processes - Achieve consistent service levels - Improve customer satisfaction - the customer is being informed about each change of the incident status - Balance required service levels against the service cost - Increase support staff awareness of both customer expectations and IT service management objectives. Publisher: Polar| Date: 20-09-2006 | Size: 9444 KB
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	ActiveXperts Helpdesk System | License: Shareware |
	ActiveXperts HelpDesk System is an intuitive, full featured web enabled helpdesk system. It is designed for help desks, call centers, customer support centers and IT departments. It improves helpdesk processes, to provide a complete support solution. It improves response times to customers and improves accuracy of the responses. It increases customer satisfaction and reduces overall customer downtime. The product integrates with SMTP- and POP3 e-mail. E-mails are automatically associated with existing tickets - if possible. New e-mails can be converted to new tickets, automatically or by hand. Publisher: ActiveXperts Software| Date: 01-05-2008 | Size: 4391 KB
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	SimpleHelp | License: Freeware |
	Support your customers as well as the leading brand but for a fraction of the cost. You customers join a central queue simply by visiting your website (showing as much or as little of SimpleHelp as you wish). Your technicians then pick who they connect to and how many sessions they join. When connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Available for a wide range of platform operating systems. Licensed at a one-off cost of $999 per concurrently active support session.. Publisher: Moog Software| Date: 18-07-2007 | Size: 17000 KB
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	Boldcenter Operator Client .NET | License: Freeware |
	Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use.. Publisher: Bravestorm, LLC| Date: 20-10-2004 | Size: 3693 KB
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	CRM-Express | License: Shareware |
	CRM-Express is the latest in CRM (Customer Relationship Management) software. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, Email Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled. Allows for any number of users connecting simultaneously to an address book, calendar or creating quotes, orders or invoices.. Publisher: PGCSoft| Date: 13-03-2007 | Size: 21630 KB
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	Chat Interface for Operator | License: Shareware |
	Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Keep records of visitor activity on your web site. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with your or guide them without chatting also. Easy transfer chats to other operators, use predefine responses, full management of saved chat sessions, view visitor's geographic location, IP address, referrer etc. Alternate web base interface also available. Free trial after trial start only $8. Publisher: Live2Support Inc.| Date: 15-12-2005 | Size: 478 KB
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	Polar Help Desk Free | License: Freeware |
	Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident Management process based on ITIL and best practices procedures - Increase support staff awareness of both customer expectations and IT service management objectives - Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable. Publisher: Polar| Date: 19-02-2007 | Size: 9722 KB
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	MemDB Cheque Printing System | License: Shareware |
	This program helps you to manage your customer information, prints cheque and envelope to your customers, broadcasts email to your customers. If you need to print a lot of cheques and envelopes, or need to send a lot of emails to your customers, you must try this software. This software stores your client information to a database. You can insert, delete, update and search the customer records efficiently.. Publisher: MemDB Technology Company| Date: 1-90-2002 | Size: 1435 KB
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	DEKSI CRM | License: Shareware |
	DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much more. Now with call center module, Skype interface, and employee contracts module!. Publisher: DEK Software International| Date: 30-05-2008 | Size: 38902 KB
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	Boldchat Operator Client .NET | License: Freeware |
	Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.. Publisher: Bravestorm, LLC| Date: 25-07-2006 | Size: 4627 KB
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	LIVECHAT Contact Center | License: Shareware |
	LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history. Publisher: LIVECHAT Software| Date: -56-2008 | Size: 7441 KB
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	Live Support ASP Chat Script | License: Demo |
	Download Live Web Chat support script demo which provides an easy and fast connection between customer and support executives for chat, messaging and online meeting to solve the problem of client, to provide the knowledge about products. It is complete online customer help software which provides full support to site visitor or clients with live, secure and dedicated connection. This is very easy to install, no need of any special control components and other server utility. Demo offers the complete functionality and unique features of the chat software with the communication between administrator and customer and look, feel & interface of software. Publisher: Live Chat Online| Date: 09-12-2005 | Size: 1218 KB
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	Prop Web | License: Demo |
	PropWeb is proven technology from PCAONLINE.com that provides everything you need for the best in customer service and saves you money. Features include news groups, support forums, reporting ability, contact management, asset management, order processing, call management, and email. The application is 100% web-based and is ready to install on almost any system.. Publisher: PCAONLINE.com| Date: 01-03-2003 | Size: 3072 KB
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	DEKSI CRM for Linux | License: Shareware |
	DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much more. Now with call center module, Skype interface, and employee contracts module!. Publisher: DEK Software International| Date: 23-11-2007 | Size: 39473 KB
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	Simple Business Invoicing & Inventory | License: Shareware |
	A complete sales management system that includes: invoicing, inventory management, automated billing, mailing list management, customer management and sales tracking. Invoices and bills can be printed on plain paper or emailed directly to customers. Program features an intuitive interface with pick lists and menus that minimize typing and maxamize productivity. Includes extensive reporting for sales, tax, inventory and customer analysis.. Publisher: OWL Software| Date: 03-02-2003 | Size: 846 KB
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